When the water level reading is off, there are 3 cases:

1) The water level reading is lower than the actual water level in the tank.

When it happens, the refill warning can appear when there is still enough water in the tank

In that case, please reseat the water level tube to reset the water level. 

Remove the 8 x T10 torx screws on the machine cover.

Take it off

Pull the ends of the tube out gently.

Check the water level sensor's plastic barb connectors if there is any flash on them.

If it's clean, you can put the tube back on.

If there is a flash, please remove it with sandpaper. And then put the tube back on.

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2) The water level reading is higher than the actual water level in the tank.

If the water level is stuck at the maximum (about 2000ml), it can be a water level sensor issue. 

In that case, please contact us to order repair parts. 

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3) Water level is fine but the refill message pops up too often.

Please check if the Refill at setting is too high.

Change the Refill kit detect setting on [Settings - Machine - Calibrate - Page 3] to Force off.

#troubleshooting #support